Privacy policy

1. Introduction

Supporting a charitable cause is a personal matter, and we want to be clear about your privacy. We will explain what information we may hold about you, why we hold it, and how we may use it.

We are aware of the importance of personal data and we uphold all European data protection provisions.

This privacy policy covers the Givero website, mobile apps and other services such as support and contact.

2. Your rights

The General Data Protection Regulation provides the following rights for you:

  • The right to be informed. We must inform you about what data is collected, why we collect it, how long we store it and who we share it with. You will find that information in this document.
  • The right of access. We must provide you access to the personal information we have stored about you if you request it.
  • The right to rectification. You have the right to request that inaccurate personal data is rectified, or completed if it is incomplete.
  • The right to erasure. Also known as ‘the right to be forgotten’. You can request your personal data to be deleted, but in some cases, we can refuse to do so.
  • The right to restrict processing. You can request that we restrict usage of your personal data. We are only required to comply in certain circumstances.
  • The right to data portability. You can request data hold about you in order to move or copy it to another service or to yourself.
  • The right to object. You can object to the processing of your personal data in certain circumstances.
  • Rights in relation to automated decision making and profiling. You have certain rights if a service uses automated decision making or creates a profile of you without human intervention. We don’t do this.

3. Data collected – website

We store data about user visits in two ways, each for a different purpose:

  • In a self-hosted analytics tool, where we keep anonymized data for analyzing website usage trends and various statistics. See the Web analytics section below for details.

3.1 General visits

We collect technical information about your activity on Givero when you visit the site. This information is automatically sent to us by your web browser when it requests a page or image from our servers.

The data we collect includes information such as your device type, browser and language, timestamp, and your anonymized IP address. We register what pages you request when visiting Givero and what web address you came from.

The data is stored in logfiles on our servers. It is not used to create a profile of you or your behaviour, and is not linked to a user account. It is used to help us guarantee stability of the site and to prevent abuse of our service.

We anonymize data in the logs immediately and we do not share the logs with anybody.

Embedded content

Pages on this site may include content from other sources (e.g. videos, fonts and images). Embedded content from other websites behaves in exactly the same way as if you visited the other website.

Such a website may collect data about you and monitor your interaction with that embedded content, including tracking this interaction if you have an account and are logged into that website.


3.2 Blog

To inform you about our activities, we use a simple website solution to post articles and content. When you read an article on our blog, we treat it as a visit to any other page on the website.

Embedded content in a single blogpost behaves in exactly the same way as if you visited the external website and follows the privacy policy of the service provider, e.g. content embedded from Twitter, Facebook, YouTube or Vimeo.

3.3 Web analytics

Website owners need information about visitor behaviour in order to provide a better user experience, e.g. to find out which content appeals to most users, to discover from which pages users leave the site without taking any action etc. We collect this information in order to make Givero even better.

In order to protect your privacy, we operate our own analytics platform at instead of using a third-party service.

We store the following information in our analytics platform:

  • Anonymized IP address
  • The web page you visited
  • The web page from which you arrived
  • The page(s) you looked at after the initial web page
  • Access status / HTTP status code
  • The length of time spent on the website
  • The frequency of visits to the website
  • Your browsing behaviour on the website

We do NOT store the following information in our analytics platform:

  • Full IP address

The data we collect via web analytics is not transferred to or shared with any third-party.

You can opt out of the analytics tracking by activating the “Do not track” setting in browsers that support it.

3.7 Advertisements

Our income comes from advertisements and content from affiliate partners.

Advertisements and affiliate links may be shown within search results and elsewhere on our website. If you click on these advertisements or purchase something from an affiliate store, we earn commissions, which fund Givero and enable us to donate money to the charity organisations. These advertisements and affiliate links are provided by our partners and affiliate networks.

These partners will register your visit if you click one of their links. The links include a unique Givero identifier, which is used to identify that you visited them through our site, in order for them to pay us our commission.

3.8 Campaign success monitoring

We use several advertising services run by third-party providers, e.g. Facebook and Google, in order to make people aware of our services.

Activity during these campaigns is monitored to determine the success of Givero advertisements on those third-party provider platforms. These platforms collect data about this activity and make it available to us.

We include tracking scripts from our advertising networks on specific landing pages only on our website, so we can monitor the effectiveness of our campaigns. This is neccessary in order for us to see which advertisements most effectively lead users to our website.

4. Data collected – mobile apps

The Givero mobile apps allow you tobrowse the web on your mobile devices as if you were using the Givero website through a web browser, and the data we collect via the apps are the same.

The processing of your data and the cookies set when using the app is exactly the same and on the same legal basis as accessing the website through your web browser. Essentially, the Givero app is a simple web browser used to access the search feature on our website.

The data is not transferred to any third-party. We will not access other data on your device, such as your calendar, photos, messages or similar.

6. Cookies

We use cookies to provide the essential features of the Givero website.

In order to make these features work we place cookies on your computer to help you save your preferences and to make our website better to use. We also use cookies to analyse visitor behaviour and where necessary, perform web analytics.

Cookies are essential to make sure our websites and services function as intended – including the display of your accumulated number of searches. Therefore, we recommend that you don’t block or disable cookies from Givero.

By modifying your browser preferences, you can choose to accept all cookies, to be notified when a cookie is set, or you can reject all cookies. If you choose to reject all cookies, you may be unable to access or use some features of Givero.

We delete cookies automatically on the announced expiration date, which may differ from one cookie to another.

7. Data breach procedure

If a data breach that may disclose personal information to parties other than Givero and our service partners is detected, we:

  1. Stop the attack.
  2. Inform you and the rest of our users via a notice on our website and in our support forum.
  3. Inform the respective authorities (Datatilsynet).

8. Contact and DPO is owned by ApS is a registered company in Denmark with VAT ID DK-36928980.

Our office is located at:

Provstehøjen 2
4300 Holbæk

You may also contact us by email at

Our Data Protection Officer can be contacted at or via postal mail addressed to “DPO”.

9. Complaints

You should contact our Data Protection Officer (DPO) with questions and requests concerning our processing of personal data.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the PII requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.

In the event that your request, for example, would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with your request in a different way than initially requested, we wil address your request to the maximum extent possible, all in accordance with applicable law.

If you are dissatisfied with our efforts in connection with data protection, you have the right to lodge a complaint with the data protection supervisory authority in your country. The Givero ApS home country is Denmark and the responsible authority is The Danish Data Protection Agency (Datatilsynet).

10. Withdrawal of consent

If you have granted your consent to the processing of your data, you can withdraw it at any time.

When we are processing your personal data in accordance with GDPR Article 6 (1.f), you may at any time refuse the processing of the data for reasons which arise from your specific situation. In the event of a refusal, we will inspect the matter and will stop or adjust the data processing, unless we can provide compelling and legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

We reserve the right to perform an identity check of the individual submitting the inquiry to get access to your data, in accordance with legal requirements, and to also take further measures to protect your data and clearly verify the inquirer’s identity.

If you use our products and services anonymously, i.e. without having registered by providing your email address, we will not be able to perform the necessary and legally required identity check within the scope of your legal request. In accordance with GDPR Article 11 (2) we therefore reject the exercise of any claims from you according to GDPR Articles 11 to 22, unless you provide information that helps us identify you in order to exercise your rights laid down in the aforementioned articles.

If you are dissatisfied with our efforts in connection with data protection, you have the right to lodge a complaint with the data protection supervisory authority in your country. The Givero ApS home country is Denmark and the responsible authority is The Danish Data Protection Agency (Datatilsynet).

11. Children’s privacy

We do not knowingly collect information about children under the age of 13 online or offline, nor do we knowingly use or share information about users under 13 years of age with third parties.

We encourage parents and guardians to be familiar with the websites that their children visit.

EU: For safety tips on privacy, visit

US: The Federal Trade Commission (“FTC”) regulates the means by which website operators collect and use personal information from children under 13, pursuant to the Children’s Online Privacy Protection Act of 1998 (the “Act”). For more information about the Act and children’s online privacy in general, visit the FTC’s website at For safety tips on privacy, visit

12. Revisions

We regularly review our privacy policy and thus it is subject to change from time to time. The date of the latest revision of the privacy policy can be found at the bottom of this page. Privacy policy amendments will apply as per the revision date. Therefore, we encourage you to periodically review this policy to stay informed about how we protect your information.

Revision 8. December 2021.

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